Saturday, 11 August 2012

FAQ Receiving and Returns


Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order)?
  Is it possible to perform Returns/Corrections for RMAs?
 

Can I return/correct a cancelled PO line or shipment to a vendor?
  Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them?
  Why am I unable to complete returns/adjustments for an un-ordered receipt?
  Can Returns/Corrections be performed when the deliver_to person is not active?
  How do I return an item under serial control?
  How can I  return or correct an item from a different subinventory than the one it was received into?
 

 

 

 

 


 


Applies to:

Oracle Inventory Management - Version 10.7 to 12.1.3 [Release 10.7 to 12.1]
Information in this document applies to any platform.
Form:RCVTXERE.FMB - Enter Returns GUI
Form:RCVTXECO.FMB - Enter Corrections GUI




Purpose

RECEIVING: Returns/Corrections - Release 10.7, 11.0, 11.5.X, r12
Frequently reported how-to questions relating to product specific programs.
Questions and Answers


Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order)?

No, it is not possible to perform Returns or Corrections on Internal Shipments. You need to reverse the original process if you want to return an internally ordered item. Once the intransit shipment is created, the items are issued out of the subinventory.
The intransit shipment must be processed (received and delivered) in the receiving/destination organization. To correct the quantities the following options are available:
- Perform miscellaneous transactions to adjust inventory
- Perform InterOrg transaction to correct the quantity

Note: Return/Correction can be performed if the IOT or IR have only be RECEIVED, but not yet DELIVERED.

Is it possible to perform Returns/Corrections for RMAs?

No, it is not possible to return or correct 'delivered' RMA receipts. See Note 390858.1 Unable To Correct Or Return RMA Receipt The reason Corrections/Returns cannot be performed for RMA Lines after the Item has been Delivered is because there is no functionality in Order Management code to recreate or change the Order Management RMA Workflow to a previous Status



Can I return/correct a cancelled PO line or shipment to a vendor?

It is not possible to return/correct a cancelled PO line or shipment.
As a workaround the following can be performed:
For Inventory Item:
Enter a 'Miscellaneous Issue' in Inventory Module against this Item. This will correct the quantity in inventory.
For expense item:
Enter adjustment directly in GL, or credit memo to cancel accruals.

Please note: The Cancel Action (and Final Close) in the PO Summary form is an irreversible action. A warning message is displayed indicating no further transaction activity will be allowed if the Cancel action is selected. The warning message provides an opportunity for the User not to continue with the Cancel. Oracle development does not support any datafixes on cancellation and finally closed (user actions) since there are double verifications done while proceeding on this action.










Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them?

The customer should NEVER change the status of the cancelled/finally-closed line without development's consent via a bug.
Oracle Development may not provide a datafix for explicitly cancelled lines because of "user errors".



Why am I unable to complete returns/adjustments for an un-ordered receipt?

Adjustments and/or returns to vendor on unordered receipts can only be done after the receipt has been matched to a Purchase Order. Verify this has been done.

Can Returns/Corrections be performed when the deliver_to person is not active?

Returns/Corrections are not allowed if the deliver to person is not active. You have to re-activate the employee to perform returns/corrections.

How do I return an item under serial control?

Check whether the Serial Number is available in the subinventory and organization.

How can I  return or correct an item from a different subinventory than the one it was received into?

Please refer to Note 967003.1 - Unable to Perform Returns or Corrections From Different Subinventory That Was Received In

1 comment:

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